1. Introduction
Welcome to Australasia Tennis (ATA). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and use when you interact with our website, programmes, and services.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our services.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide Directly
- Name, email address, phone number when you register for programmes, contact us, or sign up for communications
- Payment information when you purchase our services (processed securely through third-party payment providers)
- Programme preferences and participation details including age, skill level, and venue preferences
- WhatsApp communications when you choose to contact us via WhatsApp
2.2 Information Collected Automatically
- Usage data including pages visited, time spent on our website, and navigation patterns
- Device information such as IP address, browser type, operating system, and device identifiers
- Location data (general location based on IP address)
3. How We Use Your Information
We use your information for the following purposes:
- Programme delivery – to provide tennis coaching, holiday camps, tournaments, and events
- Communications – to send programme updates, schedules, promotional offers, and important announcements (only if you have opted in)
- Customer support – to respond to your enquiries via email, phone, or WhatsApp
- Website improvement – to analyse usage patterns and enhance user experience
- Marketing and advertising – to display relevant advertisements and measure campaign effectiveness
- Legal compliance – to comply with applicable laws and regulations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyse website performance.
4.1 Google Analytics
We use Google Analytics to collect information about how visitors use our website. This includes pages visited, time spent on the site, and traffic sources. Google Analytics uses cookies to track this information. The data collected is anonymous and helps us improve our website and services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4.2 Facebook Pixel
We use Facebook Pixel to measure the effectiveness of our advertising campaigns and display targeted advertisements to users who have visited our website. Facebook Pixel tracks actions such as page views, form submissions, and conversions. You can manage your Facebook advertising preferences through your Facebook account settings.
4.3 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Email Communications
We will only send you marketing emails if you have opted in to receive them. You can unsubscribe from our email communications at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly. Please note that even if you unsubscribe from marketing emails, we may still send you important service-related communications regarding your programme enrolment or bookings.
6. WhatsApp Communications
We offer WhatsApp as a convenient way for you to contact us with questions or enquiries. When you contact us via WhatsApp, we may retain your messages and contact information to provide customer support and improve our services. WhatsApp communications are subject to WhatsApp’s own privacy policy and terms of service.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Whilst we strive to protect your information, we cannot guarantee absolute security.
8. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers – trusted third parties who assist us in operating our website, processing payments, or delivering services (e.g., payment processors, email service providers)
- Venue partners – venues where our programmes are conducted, as necessary for programme delivery
- Legal authorities – when required by law or to protect our rights, safety, or property
9. Your Rights
You have the following rights regarding your personal information:
- Access – request a copy of the personal information we hold about you
- Correction – request correction of inaccurate or incomplete information
- Deletion – request deletion of your personal information (subject to legal obligations)
- Objection – object to processing of your personal information for marketing purposes
- Withdrawal of consent – withdraw your consent for email communications at any time
To exercise any of these rights, please contact us using the information provided below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our programmes serve children aged 3 to 18. We collect only the information necessary to provide our services and communicate with parents or guardians. We do not knowingly collect personal information directly from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.
12. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.
13. International Data Transfers
Your information may be transferred to and processed in countries outside of Hong Kong where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Australasia Tennis (ATA)
Phone: +852-9104-7839
Website: atatennisaces.com
WhatsApp: Available through +852-9104-7839
Thank you for trusting Australasia Tennis with your personal information.